Privacy Policy

MedViva ("MedViva," "we," "us," or "our") operates medviva.org, an online consultation intake platform that connects individuals with licensed healthcare professionals for personalized wellness guidance.

This Privacy Policy explains how we collect, use, and protect your information when you use our website or services. MedViva is a consultation intake service only — we do not deliver medical treatment, dispense medication, or maintain medical records.

We collect the following categories of information:

Personal Identifiers: Name, email address, and billing address.

Wellness Preferences: Self-reported wellness goals, age range, and general lifestyle information you voluntarily provide through our intake questionnaire. This is not medical records or clinical data.

Payment Information: Credit/debit card details, processed securely through Stripe. We do not store full card numbers.

Usage Data: IP address, browser type, pages visited, and other standard web analytics data.

Messages: Communications you send through the patient portal.

We use your information to:

• Process your consultation intake and facilitate connections with licensed professionals

• Process payments and send receipts

• Send you follow-up instructions and communications related to your consultation request

• Improve our platform using aggregated, non-identifiable data

• Detect and prevent fraud

• Comply with applicable laws

We do not use your information for advertising and do not sell your personal data to third parties.

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (TLS)

• Encrypted data storage

• Access controls limiting data to authorized personnel

While we take reasonable precautions, no internet transmission is 100% secure. Please use strong passwords and notify us immediately if you suspect unauthorized access to your account.

We share your information only in the following circumstances:

• Licensed Professionals: Your intake responses are shared with the licensed professional reviewing your case.

• Payment Processors: Billing information is processed by our PCI-compliant payment processor (Stripe).

• Legal Requirements: If required by law, court order, or to protect the safety of individuals.

We do not sell, rent, or share your personal information with advertisers, data brokers, or any third parties for commercial purposes.

We retain your account and intake information for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us at privacy@medviva.org. We will respond within 30 days.

Our website uses cookies and standard analytics tools to improve user experience. You may opt out of analytics tracking by adjusting your browser settings. We do not use advertising cookies or tracking pixels.

MedViva's services are available only to individuals 18 years of age or older. We do not knowingly collect information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Depending on your state of residence, you may have rights regarding your personal data, including rights under California's CCPA/CPRA. To exercise your rights or submit a data request, contact us at privacy@medviva.org.

Privacy inquiries: privacy@medviva.org

General support: support@medviva.org